Dear Valued Member,

Today, Governor Charlie Baker issued a “stay at home” advisory effective Tuesday, March 24 at 12:00 noon through April 7, and clarification on the continued operation of essential services.

Governor Baker has identified and published a list of fourteen critical infrastructure sectors, or Essential Services, which may continue to operate. This list is based on federal guidance and amended to reflect the needs of Massachusetts’ unique economy. Financial services activities, including the transactional operations of credit unions and their employees, are considered essential services.

As a result, we here at Worcester Credit Union remain committed to being here to serve you through this uncertain time. Our drive-up tellers are OPEN. Hours for the drive-up effective Wednesday, March 25, 2020 will be:

  • 8:30 am–5:00 pm Monday, Tuesday, Wednesday and Friday,
  • 8:30 am–6:00 pm on Thursday, and
  • Saturday 9:00 am until noon.

At this time, our drive-up drawer (lane one) has been fixed, although we can’t say for how long. The part we needed for the repair actually came from another institution that remodeled their drive up and removed their old drawer system. Thankfully our service company was able to get the part we needed from that unit since they are no longer making the parts for the system we have. So, we are not sure how long it will work for us but for now we are thankful we are able to get it fixed for now and reopen it.

We will continue to keep our lobby closed to protect the health of both you, our valued members, as well as the employees of Worcester Credit Union and their families. Appointments may be requested for services unable to be performed at the drive up.

Our electronic services, online banking, mobile banking, BillPay, Telephone banking, mobile deposit, ATMs and the variety of options available to you through those channels remain operational 24 hours per day, 7 days per week. Despite a reduced workforce onsite, all Worcester Credit Union employees remain working and are here either at drive up, via electronically or by telephone to assist you.

We know in these uncertain times additional stress is not appreciated. We will continue to assist you in every way possible and understand this time is challenging and uncertain. Rest assured knowing we are here and still committed to serving you and your financial well-being. To provide relief from hardships, including members having difficulties with loan payments and those needing to make early CD withdrawals or have questions regarding other financial issues, please contact us 508-853-9966 for assistance.

Keep in mind we are still offering the Member Assistance Loan for those of you negatively impacted by COVID-19 and need access to funds to support your day to day expenses. The Member Assistance Loan offers you a loan of up to $2,500 for 1 year, with your first payment not due for up to 60 days and rates start as low as 6%. Please click here for more details or to apply.

If you currently have a consumer loan with us and have been impacted by the COVID-19 crisis and have questions about your payment options or would like to request to defer a payment on your Auto, Personal, Recreational Vehicle or any other consumer loan, please feel free to contact us at 508-853-9966 or click here  for the CONSUMER LOAN Payment Deferment Request Form.

If you currently have your first or second mortgage, home equity loan or line with us and have been impacted by the COVID-19 crisis and have questions or concerns, please contact us directly at 508-595-1322 or via email from our website at worcestercu.com/contact-form.

Lastly, please remember that your money is safe with us! We are fully insured for every penny you have on deposit with us through the National Credit Union Association (NCUA) and the Massachusetts Credit Union Share Insurance Corporation (MSIC).

Thank you for your understanding, patience and cooperation. We value you and remain committed to serving you through these challenging times and beyond.

Warmest regards,

Lisa A. Perrin
President/ CEO
Worcester Credit Union