Dear Valued Member,

As you know, we have been closely monitoring the COVID-19 Crisis and increased our cleaning/sanitizing protocols over the past month to manage the situation internally with minimal disruption to day to day operations. Unfortunately, business-as-usual is no longer an option. As this situation is evolving rapidly, our main priority is the health, safety, and well-being of our valued employees and members. We have explored a variety of options, such as flexible worksites (e.g., telecommuting) and flexible work hours (e.g., staggered shifts), to increase the physical distance among employees and between employees and others as state and local health authorities have recommended and implemented the use of social distancing strategies. According to the CDC and local health officials, when “social distancing” measures are imposed the spread of the virus will slow as well. See the graph below from the CDC for an illustrated look at the difference social distancing can have.

In looking at the continued spreading of this virus with more and more confirmed cases here in the Commonwealth, we will be imposing additional limitations on face to face contact to maintain social distance with each other and our members to do our part to flatten the curve.

In order to serve you all during this time of uncertainty, and to also protect the well-being of the employees of Worcester Credit Union, effective Tuesday, March 17, 2020 we will begin a reduced staff level on site allowing the employees that are able to work from home to do so as well as limiting face to face interactions with members by securing the lobby during business hours and mainly servicing your financial services needs via our drive up, electronically, and via telephone whenever possible. Hopefully these measures will help us do our part in slowing the spread and keeping exposure risks lower for both members and staff alike.

You can do your everyday banking 24/7 from any device or carrier with our mobile banking service. Some of the features:

  • Mobile check deposit
  • Funds transfer
  • Online bill pay
  • Loan payments
  • Fingerprint touch ID

If you don’t already have the mobile banking app you may download it here for iOS or Android.

Card Controls, accessible via our mobile banking app menu, will help you monitor your transactions, set alerts and turn your card on/off at anytime from anywhere.

If you are not already using our Electronic Services Options, we encourage you to call us today 508-853-9966 so we may assist you in obtaining access.

Manage your accounts around-the-clock, from anywhere with our 24-Hour Telephone Teller Service. Simply call 1-888-621-2295 and check account balances, transfer funds or make loan payments.
Online and Mobile Banking support is also available 24/7 by calling 1-844-824-9390.

The Drive-up window at 520 West Boylston Street, Worcester, MA 01606 is available and services have been expanded past the normally limited one transaction deposit or withdrawal to accommodate anyone who prefers to limit face to face interaction.

ATMs at 520 West Boylston Street, Worcester, MA 01606 are available 24/7 in addition to more than 55,000 fee free ATMs in our network.

Of course we do understand that in person service may still be necessary and will accommodate your needs accordingly. Prior to calling for an appointment 508-853-9966 or to gain entry, we ask that you be able to answer “NO” to the following questions:

  1. Have you had any of these symptoms in the last 14 days?
    • Fever greater than 100
    • Difficulty breathing/ shortness of breath
    • Cough
    • Runny nose
    • Sore Throat
    • Headache
  2. Have you had contact with anyone with presumptive or confirmed COVID-19 in the last 21 days?
  3. Have you traveled to any of these locations in the last 21 days?
    • China
    • Iran
    • South Korea
    • Italy
    • Japan

Based on confirmed cases, the World Health Organization (WHO) says 88 percent of infected people experienced a fever and 67.7 percent had a dry cough. Less frequent symptoms include thick mucus from coughs (sputum) (33.4 percent), shortness of breath (18.6 percent), sore throat (13.9 percent), and headache (13.6 percent).

Although these additional measures must be taken, we will continue to assist you in every way possible and understand this time is challenging and uncertain which creates more stress. Rest assured knowing we are here and still committed to serving you and your financial well-being. To provide relief from hardships, including members having difficulties with loan payments and those needing to make early CD withdrawals, please contact us 508-853-9966 for assistance. As always, your money is safe with us! We are fully insured for every penny you have on deposit with us through the National Credit Union Association (NCUA) and the Massachusetts Credit Union Share Insurance Corporation (MSIC).

Thank you for your understanding, patience and cooperation. We value you and remain committed to serving you through these challenging times and beyond.


Lisa A. Perrin
President/ CEO